Shipping and Returns
Non Live Plant orders ship free with a 2-5 day transit time via USPS First Class Mail, USPS Priority Mail, UPS, or FedEx.
Live Plant orders ship free via USPS Priority Mail with a 2-4 day transit time, Or can be upgraded to an express option for $19.95 and ship with a 1-2 day transit time via USPS Priority Mail Express, UPS, FedEx, or DHL.
Live Plant orders over $120 ship free with a 1-2 day transit via USPS Priority Mail Express, UPS, FedEx, or DHL.
If any shipments are delayed in transit please let us know and we will send replacements or refund the order promptly.
A tracking number will be emailed along with the order fulfillment confirmation on the same or next business day when the order ships.
Tissue Culture Cups should look healthy, green, and vibrant upon opening the package. If they don’t look healthy please let us know and we’ll promptly send a refund or replacement no questions asked.
If you have any issue at all when receiving your plants please let us know and we’ll offer a full refund or send a replacement promptly without hassle. If we’re out of stock we may not be able to send a replacement in which case we’ll send a full refund.
Sometimes live plants can wilt or melt during transit, turning into mush by the time it gets to the destination, especially if the package is delayed or if there are extreme or unexpected weather conditions. If these plants don’t arrive healthy and vibrant and satisfy your expectation just let us know and we’ll fix it.
All returns are accepted, any time for any reason, with no questions asked. We offer free returns on any items. Typically we will refund or replace any item without the need for any return shipping. Any return shipping will be free and we will email a return label if needed.