2022 Shipping and Returns – Glosso Factory

2022 Shipping and Returns

Shipping Policy:
Non Live Plant orders – Ship Free (2-5 day transit)
Live Plant orders over $65 – Ship Free Priority (2-4 day transit)
Live Plant orders over $120 – Ship Free Express (1-2 day transit)
Orders placed before 10am MST (M-F) ship same day.  All orders made after 10am MST (M-FF) ship next business day.
 
Shipping Upgrades and Options:
Live plant orders below $65 Ship: (priority 2-4 day $9.95) (Express 1-2 day $19.95)
Live plant orders between $65-$120 Ship: (Priority 2-4 day Free) (Express 1-2 day $19.95)
Live Plant orders above $120 Ship: (Priority Express 1-2 day Free)
 
We’ll make sure to use the most optimal shipping method for each order’s destination considering weather and other factors.  Before we ship we’ll check the weather for the destination, and we’ll adjust the packaging and shipping methods accordingly.  We may message you if we have any concerns or want to delay shipping to a Monday to avoid any delays due to holiday shipping schedules etc. 
 

Shipping Details:
Non Live Plant orders ship free with a 2-5 day transit time via USPS First Class Mail, USPS Priority Mail, UPS, or FedEx.

Live Plant orders over $65 ship free via USPS Priority Mail with a 2-4 day transit time, Or can be upgraded to an express option for $19.95 and ship with a 1-2 day transit time via USPS Priority Mail Express, UPS, FedEx, or DHL.

Live Plant orders over $120 ship free with a 1-2 day transit via USPS Priority Mail Express, UPS, FedEx, or DHL. 

If any shipments are delayed in transit please let us know and we will send replacements or refund the order promptly.

A tracking number will be emailed along with the order fulfillment confirmation on the same or next business day when the order ships.

Our guarantee:
Tissue Culture Cups should look healthy, green, and vibrant upon opening the package.  If they don’t look healthy please let us know and we’ll promptly send a refund or replacement no questions asked.

If you have any issue at all when receiving your plants please let us know and we’ll offer a full refund or send a replacement promptly without hassle.  If we’re out of stock we may not be able to send a replacement in which case we’ll send a full refund. 

Sometimes live plants can wilt or melt during transit, turning into mush by the time it gets to the destination, especially if the package is delayed or if there are extreme or unexpected weather conditions.  If these plants don’t arrive healthy and vibrant and satisfy your expectation just let us know and we’ll fix it.

Returns:
All returns are accepted, any time for any reason, with no questions asked.  We offer free returns on any items.  Typically we will refund or replace any item without the need for any return shipping.  Any return shipping will be free and we will email a return label if needed.